Correspondence

Contact

One address handles all correspondence: support@commonhour.site. Messages are read Monday to Friday, 09:00–17:00 (UTC−3), and a reply is normally sent within two business days.

Common Hour has no telephone line, no live chat, no postal counter, and no monitored channel outside email.

What to include

• The page or publication the message concerns, ideally as a full link.
• For a purchase question: the email address used at checkout and the order reference from the receipt. Full payment card numbers should never be sent by email.
• For a correction: the sentence in question and the source that contradicts it.
• For a data request: which right is being exercised, so the request can be routed correctly.

Common requests

• Refunds. Handled at this address within the window set out on the refunds page.
• Access problems. A replacement link for a purchased publication is issued on request.
• Sourcing. Requests for the full citation behind any statement are answered.
• Licensing and republication. Requests to reproduce material are reviewed case by case.
• Privacy rights. Access, correction, deletion, and portability requests under the LGPD or GDPR are handled as described in the privacy notice.

Corrections

A correction request is reviewed against the cited source. If the published text misstates the source, the page is amended and a dated note is added. If it does not, an explanation is sent. Either way the message is answered.

Outside scope

• Requests for advice, assessment, or comment on an individual situation. These are declined, without exception and regardless of how they are framed.
• Requests for consultations, coaching, or practitioner referrals. None are offered.
• Urgent or crisis correspondence. This inbox is not monitored continuously and is not an appropriate route; local emergency services are.
• Unsolicited commercial proposals, link exchanges, and guest-post pitches, which are not answered.

Last reviewed: August 2026