Legal

Refunds

The library on this site is free to read. This policy applies to any digital publication purchased from Common Hour.

The window

A refund may be requested within 30 days of the purchase date. No reason needs to be given, and no explanation is required in the request.

How to request one

Send a message to support@commonhour.site from the email address used at checkout, including the order reference shown on the receipt. Full payment card numbers should not be included.

What happens next

• The request is acknowledged within two business days.
• Approved refunds are submitted to the payment processor within five business days of approval.
• The processor and the card issuer determine when the amount appears on a statement, which commonly takes a further 5–10 business days.
• The refund is issued to the original payment method. Alternative destinations are not available.

Limits

• Requests made after the 30-day window are outside this policy, although statutory rights may still apply.
• Access to a refunded publication ends when the refund is issued, and continued use of the material after that point is not permitted.
• Repeated purchase-and-refund cycles on the same publication may result in future purchases being declined.
• Where a purchase was made through a third-party marketplace, that marketplace’s policy governs and its support channel handles the request.

Statutory rights

This policy is offered in addition to legal rights, not instead of them. Rights under the Brazilian Consumer Protection Code, including the seven-day right of withdrawal for distance purchases, and any equivalent rights in a buyer’s own jurisdiction, remain fully available and are not restricted by anything on this page.

Chargebacks

A refund requested by email within the window is normally issued faster than a bank dispute is resolved. Anyone who has already opened a dispute is asked to mention it in the message so that the two processes are not duplicated.

Last reviewed: August 2026